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Order Cancellation


Order Cancellation Policy


To cancel your order, please use our Live Chat or call 877-274-2330 as soon as possible to get in touch with our Customer Service staff and have your order number ready.

If Your Item Has Not Yet Shipped:

Orders cancelled before shipping is initiated can be done so without penalty to the buyer. No additional charges will be applied, and if payment has been made, a full refund will be issued to your original payment method within 7-10 business days.

If Your Item Has Already Shipped:

After shipping has been initiated, cancellation is no longer possible. Thereafter, please refer to Appliance Palace's Return Policy for the next steps in returning the item. You may be responsible for return shipping and any restocking fees that apply.

Custom and Special‒Order Items:

These cannot be cancelled once production has started. Please contact our Customer Service team as soon as possible to check the status of these items.

Please don't hesitate to reach out to us with any questions!

You can call our Customer Service staff at
877-274-2330
from Monday to Friday.

Our support staff are standing by during our hours of operation to assist you.