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Most appliances include specification sheets with the produc dimensions, weight, and installation instructions. Make sure to accurately measure your intended installation space before your purchase to ensure a proper fit and avoid costly returns.
Yes, many of our products are eligible for extended warranty protection, which can be selected on the product page and/or your shopping cart.
Check if your intended purchase is marked with the ENERGY STAR® label, as this ensures it has met the energy efficiency criteria set by the US Environmental Protection Agency or the US Department of Energy. You can also check the product details for energy consumption ratings. Even if they are not rated, keep in mind that many modern appliances come with components and features that reduce energy consumption over their lifespan. Some modern upgrades to standard appliance designs that enable more energy-efficient performance include brushless motors for washers that reduce friction, heat pumps on dryers which recycle warm air, and convection cooking fans in ovens which circulate hot air and speed up the cooking process.
Check the confirmation e-mail you received after completing your order. A link is included to track your order’s status. Alternatively, you can also log in to your account dashboard and click on the "Orders" tab. Select your recent order and click "Track Package."
All orders must be canceled via phone with a customer service representative and you must receive a cancelation number. We do not accept any order cancelation via email. Please call our customer service department at (877) 274-2330 to ensure swift cancelation before your order ships.
Please refer to our Returns & Exchanges page for detailed instructions on how to return your items if they are eligible for returns.
After you finalized your order, you browser will navigate to an Order Confirmation page, indicating that your order was successfully placed. You will also receive an Order Confirmation email within a few minutes of your payment being processed that your order was successfully placed. Completed orders will also show in your Account Dashboard shortly after being placed.
Yes, you can review all of your purchased items on our Write a Review page.
Yes, Appliance Palace offers free nationwide delivery* for products across our wide selection of categories. For more details, visit our Delivery & Installation.*Does not include steps, unpacking, plugging in, installation, or removal of appliances.
Yes, installation services are available for major appliances purchased from Appliance Palace. For a full breakdown of our installation services and how to prepare, visit our Delivery & Installation services page.
If an item is missing or your item is defective or damaged, you must notify Appliance Palace within 48 hours of when it was delivered. You will not incur a restocking or shipping fee on returned items and we will arrange for a replacement to be delivered. Please refer to our Returns & Exchanges page to determine if your items are eligible and receive detailed instructions on how to initiate the return process.
Check the confirmation e-mail you received after completing your order. A link is included to track your order’s status. Alternatively, you can also log in to your Account Dashboard and click on the "Orders" tab. Select your recent order and click "Track Package."
Appliance Palace purchases can be made with a credit card, cash, check, wire transfer, or a money order. For a full breakdown of your payment options, visit the Your Payment Options page.
We are required to charge sales tax in any state where We have a tax collection obligation.Any and all sales or use tax will be Your responsibility. Sales tax calculations on the website are an estimate only. Your true sales tax, if applicable, will be calculated and presented to You at the time of product delivery. Certain organizations such as non-profits or government offices may qualify for tax-exempt purchases. If You believe You qualify, please email a copy of Your tax exemption certificate, resale certificate and/or other required documentation to customerservice@appliancepalace.com within 30 days of Your purchase. Some states may grant exemptions for specific appliance types such as energy-efficient appliances that align with government sustainability goals.
Yes, Klarna and Afterpay can be used to make purchases on our site. For a full breakdown of our payment options, visit our Payment Options page.
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If you have any questions about our ADA‐compliant appliance offerings and their accessibility features, take advantage of our live chat.
Members of our customer service team are standing by during our hours of operation to assist you.
