Returns & Exchanges

30-Day Return Period:

Most items are eligible for returns within thirty (30) days from the date of delivery. After thirty (30) days, your items will no longer be eligible for return.

New Condition & Unused:

This includes all original packaging, parts, and accessories. If your items have been installed and/or used, eligibility for a return will be determined at the discretion of Appliance Palace. You may incur up to a 10% restocking fee.

Proof of Purchase:

A valid proof of purchase is required to initiate a return. Valid proofs include order numbers, invoices, and receipts from your transaction.

Please follow the guidelines below for the fastest and most efficient return experience:

Obtain an RMA Number:

A Return Merchandise Authorization (RMA) number must be obtained before returning any of your order items. To obtain an RMA number, contact our Customer Service team using one of the following methods:

Prepare Items for Shipping:

Ensure the item is securely packaged in its original box with all accessories and included literature (manuals, specification sheets, etc). Include the RMA number in or on the package.

Shipping Fees:

Except in cases where the return is the result of Appliance Palace's error (wrong item/defective products), the buyer is responsible for any return shipping costs incurred. Shipping fees are not refundable.

Processing Your Refund:

Your returned items will be inspected by our staff once they are received and we will process your refund within 7‐10 business days. Refunds will be issued to your original payment method.

Exchanging Items:

If you wish to exchange an item, please contact our Customer Service team. Exchanges are subject to availability. If the item is not available, we will process a refund or offer an alternative product.

No restocking fee applies to unopened, new items. A restocking fee of up to 10% may be incurred for large items that have been opened like refrigerators, ranges, and dishwashers. If your item has already been installed, whether by our delivery team or anyone else, it cannot be returned unless it is defective or damaged.

* If your item is defective or damaged, you must notify Appliance Palace within 48 hours of when it was delivered.

You will not incur a restocking or shipping fee on the returned item and we will arrange for a replacement to be delivered.

There are select items which are ineligible for returns after purchase. These include:

• Unless they arrive damaged or defective, custom-built or special-order items.
• Items marked as final sale or clearance.
• Any purchased gift cards.