Space!
Spock
2/10/2021
i wanted the model with the wifi on the door, but the delivery guys would not remove the wifi door so it would fit between the island and the refrigerator space. we had to switch to this model. oh well, i still like it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice Maker is subpar
Christy T
2/10/2021
we purchased this refrigerator in december 2019. the salesman let us know that there had been a problem in the past with the samsung ice makers but that the problems had apparently been corrected. in the time that we have owned this fridge, we have had the icemaker freeze up at least 5x. most times we have been able to remove the ice container and resolve the issue, but this most recent time we are not able to remove it and neither was the tech that came out. the tech has had to order all new parts for the ice maker and the water filter area to try and resolve the problem.
if we are already having these problems right at a year since purchase, what will the future of the refrigerator be like?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not this refrigerator
Buster
1/22/2021
i have a 2000 dollar fridge, 1 year old, that has needed the ice dispenser system worked on twice in the last 5 months. outrageous that i am dealing with this. why will you not replace this thing with a new one or a better model?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great model, icemaker much improved
Mongo65
1/10/2021
pros:
• sleek styling, inside and out
• love the flexzone drawer, no noticeable loss of space
• the icemaker works great, rarely any of the scraping, chunks of small, chopped up ice our previous two models always did. sure, it's still the half-moon shape that i, meh, don't prefer, but at least i don't have to keep dumping my glass and starting over, trying to get all whole cubes.
• very user friendly controls.
• stable temperatures.
cons:
• it won't clean house or cook supper. ie, no complaints :)
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
No water drip tray
Tasha
1/8/2021
so we got this new refrigerator and was all excited till we noticed no water drip tray for the water/ice dispenser! our fridge looks unfinished and water drips down the front if you're not careful. i totally hate the look and even called costco complaining thinking, they forgot to include it in the package! this is an apparent design, more like design flaw! i hate it and wish i could find one that would sit in its place and most importantly catch any water or last bits of ice that have fallen, now it just falls on my floor if not careful. if i had of know that it does not come with it, i would have not purchased this refrigerator. poor design and very cheap!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice release flap has broken twice
Martin
1/4/2021
we bought this fridge because it looked sleek and well made at the store. the french doors are convenient and the flexzone drawer is a nice feature to have so we can keep snacks in an area our kids can easily reach.
the main drawback is that the little flap/door that opens when you get ice has broken twice within a 6 month period. the flap continually opens and closes 24 hours a day when it breaks and it requires a whole need refrigerator door. we thought after replacing the door the first time we would no longer run into any issues, but the problem resurfaced on the door within 3-4 months of being replaced.
this makes me concerned about qc on samsung appliances in general if getting replacement parts does not truly resolve an issue.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great
Nice
12/23/2020
This fridge is huge! Works great and looks great!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Bad bad bad bad bad
MajorDisappointment4pt0
12/1/2020
I purchased this refrigerator in April after my previous Samsung's cooling system failed. While I was recommended not to purchase another Samsung, as there are issues with its cooling system, I needed a fridge ASAP and this was my best in-stock option. It is essentially the same as my other fridge less the in-door sparkling water dispenser. However, it is now November, and the dispenser flap keeps opening and closing, which has caused my fridge's sensors to go haywire along with now having no ice or water.
Called customer service, and there are no available techs in my area. So while they are now providing a full refund (after multiple calls and waiting to get ahold of service reps), I have to go through the hassle of finding a new fridge and having it delivered and installed. I like the look and design of Samsung over the other brands, but their quality is seriously lacking.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Want to love this refrigerator
storywell
12/1/2020
we had previously purchased a similar model for a condo & loved it. expecting this to be similar, we've had some disappointments. before i get to those, this refrigerator is gorgeous! immense capacity & we love the flex-drawer. most every aspect of this refrigerator is solid. except:
1) the water dispenser is really slow; almost a minute to get a 14oz glass of water.
2) the bottom shelf is super hard to remove and clean; massive design fail, imo. furthermore, there is no official guidance for doing so. i had to find a youtube video showing how. it is ridiculously convoluted.
3) having removed the bottom shelf assembly to remove and clean under the glass, the last time we did it, it shattered. this has led to a 3 day, multi-hour search for a replacement.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
WORST PRODUCT I'VE EVER PURCHASED
Jonathan
11/23/2020
I purchased the Samsung RF28R7201 on March 27, 2020 and it broke down on October 3, 2020. My Family which includes me, my gf and 4 kids were without milk,eggs,ice cream, yogurt,lunch meat,frozen foods,etc from 10/3/2020 to 11/13/2020 and we still have not received our refund money from Samsung that was suppose to be direct deposited for us to buy a new fridge but it was sent via check and we were forced to use our own funds to purchase a new fridge after the fridge we purchased did not last 6 months. Luckily we had enough to purchase a fridge as we would still be without a fridge to this day and not even have a fridge for thanksgivings next week as it takes time to purchase and have one delivered. PLEASE AVOID THIS PRODUCT AT ALL COST!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The Grand, Not to Large & Not to Small.
SunnyT
11/20/2020
very nice refrigerator. spacious -along with the shelf lift adding more space. the icemaker /water dispensing unit could definitely use a cover. you must ensue that the handles are on tight otherwise they will pop off. if they do pop off, they can easily be reinstalled until a service call is made. my service call was timely, professional and well knowledgeable about all facets of the item.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it awsome ice maker
Drpoochie
11/5/2020
Works great, love the fridge its the best no problem have for a few months now
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Incredible
Cuquito
11/4/2020
We bought this fridge around Sept. 2019 and the most amazing thing is how it's space is distributed. From the beverages to the vegies to the frozen food to the leftovers you are able to have everything on it's place and at the right temperature!!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features
Zebo
10/26/2020
Excellent space and works perfectly. Color is amazing and provide good size ice cubes
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Tons of room and love it!
Bilge17
10/24/2020
Great interior lighting, ice bin is not too big, love the adjustable shelving, freezer is large, and my kids love the 'drink' drawer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
We love it!!
LovingSamsung
10/23/2020
So far it's a great refrigerator. I love the space, and the drawers keep the veggie's and fruit so amazingly crisp!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ample room and good flexibility
Smittydon
10/23/2020
We own two of these refrigerators and we really like the deli drawer and the bottom freezer. The ice maker still is the weakest link in the samsung refrigerator but overall we are very pleased
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Samsung French Door Refrigerator
John
10/22/2020
This is our second Samsung. Both are the best refrigerators we've ever had
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great
Mike
10/15/2020
Great appliance for features and price, no real problems so far
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Disappointed
kikisquidge
10/5/2020
We had this fridge for 6 month and it broke, now we need another new fridge. I'm not impressed at all.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great design
Nick
10/1/2020
Easy functioning draws. Easy to clean. Easy to move
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Dead after less than a year
NeverSamsung
9/30/2020
purchased this fridge in november 2019. we started having problems in july 2020, samsung sent a tech and a repair was made. a month later and our fridge was failing to hold a temperature lower than 50 degrees. samsung sent another tech, more troubleshooting, and the samsung tech and phone support couldn't figure it out. they sent the issue to "engineering" with a promise to return in a week. they returned, replaced parts, and it still didn't resolve it. they sent it to "engineering" again. at this point, it has been over a month since i have been able to use the fridge. i called samsung again, and they are refunding my money. the refund of my purchase price is approximately $1200 less than the current selling price of the same exact model today. samsung has said oh well. never again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love the middle draw. Great temp control.
TomS
9/25/2020
This has been a real pleasure. Everything works great.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Slow producing ice maker and limited shelf spacing
Grannyjojo
9/18/2020
Shelf spacing is limited, not tall enough. Many containers must be place on their side to fit shelf spacing. Ice maker is slow to replenish.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Control panel failed 13 months after purchase
Kara
9/6/2020
bought fridge august 3, 2019. it was delivered august 7, 2019.
september 4, 2020 ice machine stopped working. noticed september 6 that the lights on the control panel were blinking. spent 30 minutes on chat support troubleshooting problem and was told a tech needed to come out and that the it would not be covered by the 12 month warranty.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
A great looking refrigerator
Borneobob
9/4/2020
We bought this a couple of months ago and very pleased with it. The only downside is that it is difficult to find shelf space for larger containers of milk and tall bottles of beer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Poor Customer Service
Shopper1234
8/31/2020
I contacted Samsung for a cap to cover the opening where the water filter was because we had a line run from a reverse osmosis filter. The web site says the cap is shipped with the refrigerator but I don't have it. Samsung doesn't know the part number and neither does their part supplier. They told me to go to Home Depot or Lowe's for help (I bought it at Costco).
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Just absolutely love it!
Ray in LA
8/30/2020
I did not expect for our refrigeraror to go out suddenly. I hate buying major appliances without doing my research ahead of time. Samsung made it easy with their high ratings and price. Excellent quality, best warranty, and best price over the competitors!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great fridge
J817
8/28/2020
Love the flex space. I keep fruits in that area and drinks that my small children can reach. The space the fridge offers is great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
It's huge
Terrie G
8/27/2020
I finally upgraded because we remodeled our kitchen. I always loved the bottom freezer option. It has a ton of space and with the extra drawer, everything is well organized! Best decision ever!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Amazing fridge
Al jay
8/27/2020
Very good fridge its amazing fridge to buy ! Don't miss out
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Moe433
8/27/2020
I bought this fridge one month ago and i am so pleased with this product its amazing. I couldnt be any happier
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome referigerator
Yogesh
8/27/2020
I bought this last year in November. No issues so far and working fine.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Capacity!!
Cookn
8/27/2020
Bought this two weeks ago to replace our 16 year old fridge. Very happy with the capacity inside...so much room!! Love the middle drawer, perfect for our cheese, tortillas and deli meat! Very happy with the product and quality.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Lots of room
usmc3531
8/27/2020
Had this fridge for almost a year now. No issues with it. Plenty of room
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
FlexZone is a game changer
Jayb
8/27/2020
We replaced an older model with the Samsung unit with a desire for more space and the indoor water feature. Found this model and it fit our opening and got thru our house doors. The FlexZone feature is so nice, we use it primarily for drinks, with 4 household members each have nice cold beverages without eating up valuable space.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome fridge
Robert
8/27/2020
We bought this in December and we love all the features and space flexibility
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Well designed
BigB
8/27/2020
I've had this fridge for about 3 months and it's been a great purchase. Love the flex drawer. Use it for sodas and drinks mostly but also great for chilled snacks for quick access.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome Design and Features
watacoach7
8/27/2020
Very functional and easy access to all areas. The 'flexible' compartment works great as a cold beverage drawer and the ability to set the temp in different areas of the fridge (including the flex drawer) is an awesome feature.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Space
KKreations
8/27/2020
After moving into a brand new construction my husband & I wanted nothing but the best new appliances! We went with the Samsung French Door Refrigerator & I have been in love with my appliance. Nothing but space & awesome compartments to store almost any & everything!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Large space for your stuff
Whfireball1
8/27/2020
We brought this 2 weeks ago and my wife absolutely loves how much it holds great features with the smart draw keeps everything super cold
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Called for service after 5 weeks.
Mom of 4
8/27/2020
I was in love with almost everything about this fridge until about 5 weeks after I got it, I opened the freezer drawer and everything had melted. Had a service guy here today and now we have to wait to find out if they will repair it or replace it. It's been 2 weeks without a properly functioning fridge/freezer and we have no idea when this will be resolved. For a family of 6, it's been inconvenient to say the least.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Flexible Storage and Great Look
JohnK
8/27/2020
This is our second Samsung fridge. We had to leave the first when we moved, so when we remodeled the kitchen, we purchased another suite of Samsung appliances. The fridge setup is flexible on temperature and configuration, so it is easily adapted to whatever we need to store. We did have one issue with the ice dispenser, which required Samsung service to come out. They were there within 2 business days and had the parts on the truck to fix it immediately. It was quick and easy to schedule and gave us piece of mind that Samsung really does stand behind their products 110%.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very big and roomy
Newmarket
8/27/2020
Love the product, this was a great addition to our family
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the space
Laurie
8/27/2020
We bought this and it was the best thing we could do. The amount of space is awesome, love the flex drawer made it into a dairy drawer. The amount of ice keeps up with a with a family of 6 and we all love our ice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Unexpected
BenL
8/27/2020
At the beginning of Corona my refrigerator died I went to replace it and found limited availability would never have chosen this one but can't imagine having any other. One quick tightening on the water supply line eliminated the minor drip and I have not had any freeze up of the ice maker as reported by others. Could use more drawers inside.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best Reftigerator I have ever had!
Shabbychic54
8/27/2020
I love my Samsung frig! It's roomy and allows for gallons of milk which i have always had problems with other refrigerator s. The ability to control the zones of your frig as well as the ice.maker from ones phone is a plus. The ice maker works great! The food is always cold and it's wonderful to have two levels in the pull out freezer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the flex zone
Luv2Shop
8/27/2020
had the fridge for a month and am very happy with it. The flex drawer is amazing and spacious, and the door alarm is great, no more kids standing with the doors open for two minutes while looking for snacks.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Double doors are fabulous!
Lees
8/27/2020
This refrigerator is so big inside, I can get rid of my extra refrigerator in the garage. Everything is so accessible. Love
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Refrigerator
Dientu
8/24/2020
I bought this last August it has been a great refrigerator so far.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
